Complaints Policy

At Japanese Head Spa, we take customer satisfaction very seriously. We understand that sometimes situations may arise that do not meet your expectations and we want to ensure that your concerns are heard and addressed in a timely and effective manner.

By completing the form below, you will be providing us with valuable information that we will use to improve your experience at our spas. We sincerely appreciate the time you take to help us improve the quality of our services.

Please complete the following form detailing your complaint, and we will undertake to review and respond within 20 days.